Warranty Policy
Under the Australian consumer law, Imperial Furniture provides a 12-month period of warranty to all its products unless stated otherwise in the description. Products that have defective signs, operational product failure, or are received broken or deemed dead on arrival (DOA), buyers are highly advised to contact the customer support via email, describing the areas of concern and images taken as proof to substantiate the claims, not later than 7 days upon receipt of the product.
The Warranty does not Cover:
- Damages that may be caused due to improper assembly, or
- Misuse and neglect of received goods; or
- Damages arising from poor storage; or
- Any use of corrosive/ toxic detergents or cleaning agents that are not recommended for their type; or
- Normal wear and tear; or
- Minor issues that have been neglected, thus escalating to major.
Scope of Warranty
The remedies availed under this warrant policy are available to the original owner, purchaser, beneficiary (or rightful heir) of the product, and it is not transferable. Unless deemed an escalated major fault due to negligence, this warranty covers, under the applicable period, all defective parts and materials of the product.
Calista's home liability in this warrant policy is not extended to:
- Failure, damage, or deterioration in partial/full arising from normal wear & tear; or
- Damages or corrosion arising from the use, storage, assembly, and damages due to failure to adhere to installation and maintenance instructions; or
- Damages arising from instances where a product has been used for commercial purposes and in a manner /other than domestic use; or
- Damages arising from natural causes; or
- Defects to products sold to customers “as is” which, before purchase, have been brought to the attention of the buyer.
Feedback Policy
Customers are encouraged to leave feedback on goods received and any dissatisfaction with the said goods as we will try to remedy the concerns therein. Contact us at info@calsitahome.com.au